How do I troubleshoot a VPN issue?

Troubleshooting and Resolving Global Protect VPN Issues

1. Unable to Connect to Global Protect VPN

If you are experiencing difficulties connecting to the Global Protect VPN, please follow these steps:

1. Ensure that you have a stable internet connection.
2. Check if your VPN client is up to date. If not, download and install the latest version from the official self-service website.
3. Verify that your login credentials are correct. Double-check your username and password.
4. If you are using a mobile device, make sure that you have granted the necessary permissions for the VPN app to access your network settings.
5. Restart your device and try connecting to the Global Protect VPN again.

2. Slow or Unstable VPN Connection

If you are experiencing a slow or unstable connection while using the Global Protect VPN, please try the following:

1. Disconnect from the VPN and reconnect to see if the issue persists.
2. Switch to a different internet connection, such as a wired connection if you are currently using a Wi-Fi network.
3. Close any unnecessary applications or browser tabs that may be consuming bandwidth.
4. Restart your device and try connecting to the Global Protect VPN again.

3. Error Messages

If you encounter any error messages while using the Global Protect VPN, please refer to the following steps:

1. Take note of the exact error message you receive.
2. Visit the TietoEvry support website and search for the specific error message to find relevant troubleshooting steps.
3. If you are unable to find a solution, contact TietoEvry support and provide them with the error message details for further assistance.

We hope that this article has helped you troubleshoot and resolve any Global Protect VPN issues you may have encountered. If you are still unable to resolve the problem, please don't hesitate to contact TietoEvry support for further assistance. They will be more than happy to help you.